FlowBot
An AI layer that reads, sorts and drafts replies to support tickets.
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app.eeggaa.co.in/ai
Inbox
Updated just now
Search
KA
Tickets today
642
+7%
Auto-sorted
91%
+4%
First reply
4m
-62%
Escalated
38
-12%
Tickets handled by AI
JFMAMJJASOND
Ticket queue
| Subject | Topic | Status |
|---|---|---|
| Refund for order #2231 | Billing | Draft ready |
| Can't log in | Account | Auto-replied |
| Change delivery address | Orders | Draft ready |
| Bulk pricing? | Sales | Escalated |
Project Overview
An AI layer that reads, sorts and drafts replies to support tickets.
Business Challenge
Support teams spent hours on repetitive questions.
Our Solution
AI classification and draft answers with human approval.
Key Features
- Ticket classification
- Draft replies
- Knowledge base search
- Escalation rules
Technologies Used
PythonLLMsWebhooks
Project Screenshots
Results
Less manual triage
Faster first responses
Happier support team